Privacy Policy
This privacy policy outlines how True North Locations collects, uses, maintains, and discloses information collected from users of our online platform. This policy applies to the site and all services offered by True North Locations.
Information We Collect
We collect information that you voluntarily provide to us when you use our service, such as when you contact us, submit inquiries, or engage with features on our site. This information may include details necessary for us to provide our location management and film production support services, facilitate communication, or respond to your requests.
We may also collect information about how you interact with our site. This usage data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
How We Use Collected Information
True North Locations collects and uses your personal information for the following purposes:
- To provide and maintain our service: We use information to operate our site and deliver the location management and film production support services you request, including location scouting, site surveys, permit assistance, logistics, and coordination.
- To improve our service: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site, allowing us to enhance user experience and service offerings.
- To communicate with you: We may use your information to respond to your inquiries, questions, and other requests.
- For business operations: This includes internal operations such as data analysis, identifying usage trends, determining the effectiveness of promotional campaigns, and evaluating and improving our service, products, marketing, and your experience.
- For legal and compliance purposes: We may use information to comply with applicable legal obligations, resolve disputes, and enforce our agreements.
We process your personal data based on various legal grounds, including your consent, the necessity of processing for the performance of a contract with you or to take steps at your request prior to entering into a contract, compliance with a legal obligation, or our legitimate interests where such interests are not overridden by your data protection rights.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Sharing Your Personal Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission or where legally permissible. These third parties are obligated not to disclose or use your personal information for any other purpose.
We may also disclose your personal information in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of True North Locations.
- Prevent or investigate possible wrongdoing in connection with the service.
- Protect the personal safety of users of the service or the public.
- Protect against legal liability.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain our data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data. These may include the right to:
- Request access to your personal data.
- Request rectification of your personal data.
- Request erasure of your personal data.
- Object to the processing of your personal data.
- Request restriction of processing your personal data.
- Request data portability.
- Withdraw your consent at any time where processing is based on consent.
If you wish to exercise any of these rights, please contact us in writing at the address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
You also have the right to lodge a complaint with a supervisory authority responsible for data protection in your jurisdiction.
Cookies
Our site may use "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.
Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our service is not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
True North Locations has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your Acceptance of These Terms
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us in writing at:
True North Locations
321 Water Street, Suite 405
Vancouver, British Columbia
V6B 1B8
Canada
This policy was last updated on March 1, 2024.